Refund policy

Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.


To exercise your right of withdrawal, you must send us


Schmuckkollektiv GmbH
Rhabanusstraße 3
D-55118 Mainz
Germany
E: hello@murandum.com

by means of a clear declaration (e.g. a letter sent by mail, fax or e-mail) about your decision to revoke this contract. For this purpose, you may use the enclosed sample cancellation form, which is, however, not mandatory.

Returns to
Schmuckkollektiv GmbH
Lise-Meitner-Strasse 1
55129 Mainz
Germany

Note on the non-existence of the right of withdrawal
The right of withdrawal does not apply to distance contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

Cancellation: Newsletter registration

You can of course easily cancel your newsletter registration at any time. To do so, all you have to do is click on the "Unsubscribe Newsletter" link in the footer of the newsletter or contact our customer support.



Consequences of cancellation
If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You shall bear the direct costs of returning the goods.

End of the cancellation policy






§7 Cancellation form


Sample cancellation form
(If you want to revoke the contract, please fill in this form and send it back)

Schmuckkollektiv GmbH
Lise-Meitner-Strasse 1
D-55129 Mainz
Germany
E: hello@murandum.com

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

_____________________________________________________

Ordered on (*)/received on (*)

__________________

Name of the consumer(s)

_____________________________________________________

Address of consumer(s)


_____________________________________________________

Signature of the consumer(s) (only in case of paper communication)

__________________

Date

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